Frequently Asked Questions

What Is Ad Plays Per Day?

Ad plays are defined by how many times your video ad will show on the network in your region. For instance, if you order a starter campaign, your 30 second video ad will show 1 time per day only.

How Long Will My Video Ad Be?

Length of video ad is defined by how long the video is in seconds. All video ads are a minimum of 30 seconds in length and we retain full rights to make your video ad longer should we choose to.

How Many Revisions Am I Entitled To?

Revisions are defined by how many revisions you can request during the design phase of your video ad. EMPIRECAPITOLTV.COM makes every effort to gather as much information from the Client as possible at the time the order is placed to minimize revisions. Once the Client approves the video ad, any changes requested hereafter are billed to the Client at a rate of fifty-five ($55.00) per hour, with a one (1) hour minimum. Requests for new video ads shall be charged to the Client at (349.00) + applicable taxes.

Who Will Host My Video Ad?

EMPIRECAPITOLTV.COM agrees to host all videos on our platform, our servers, or an independent third party server or video sharing site. EMPIRECAPITOLTV.COM agrees to provide the Client with access to the video ad link or URL.

Can I Review The Video Ad Before It Goes Live?

On completion of the video ad, the Client will be notified and have the opportunity to review it. The Client must notify EMPIRECAPITOLTV.COM in writing of any unsatisfactory points within 7 days of such notification. Any of the work which has not been reported in writing to EMPIRECAPITOLTV.COM as unsatisfactory within the 7-day review period will be deemed to have been approved by the Client.

What Is Social Sharing?

EMPIRECAPITOLTV.COM may share the Client video ad on our Social Media Platforms like Facebook, Twitter, GOOGLE+, LinkedIn, YouTube, and more depending on if it was included in the Client’s order.

What Are The Setup Fees?

Setup fees may be charged to setup the Client ad on the network depending on which plan the Client ordered. These setup fees are non-refundable and are a one-time fee only.

How Long Before My Ads Start Showing On The Network?

EMPIRECAPITOLTV.COM agrees to deliver the completed video ads within 15-30 days, and they will go live within 5 days of approval by the Client.

What Is Your Cancellation Policy?

The Client can terminate this Agreement at anytime by providing EMPIRECAPITOLTV.COM with 30 days’ notice in writing. Phone calls will not be acceptable mediums for cancellation. The Client will need to provide written notice. Emails are sufficient.

Upon termination notice by the Client, one final payment will be charged regardless of when the termination notice is received or where the Client is at in the current month billing cycle. The advertising will remain online for (30) thirty days after EMPIRECAPITOLTV.COM receives the termination notice from the Client.

What Methods Of Payments Do You Accept?

All payments are processed via Credit Card. If you have any questions about other methods of payments, please feel free to contact us directly.

Do You Provide Refunds?

Here at EmpireCapitolTV.com we do not provide refunds. Due to the amount of work, time, and money involved in creating your custom video ad, we can’t provide refunds. We make every effort to gather as much information as possible before beginning the design and production of your video ad to ensure we minimize revisions.